Frequently Asked Questions

About Your Order

  • Easy! Once you’ve completed your order, you’ll receive a confirmation email with your tracking information.

    From there sit back, relax and we’ll take care of the rest!

  • You can access your tracking information in the confirmation email you receive once your order ships.

    If you never received or are unable to locate your email confirmation, reach out to us at guestservices@adahjewelry.com and we’ll resend your info!

  • We’re happy to help! Please contact guestservices@adahjewlery.com.

    We’ll be in touch within 48 hours!

  • Please reach out to guestservices@adahjewelry.com ASAP.

    Please include the following:

    • Your order number

    • Confirmation if you want to change or cancel your order

    • If you want to change your order, please include the changes you'd like to make.

    We will do our very best to accommodate your request! But please understand that we have a limited window to do so.

    That’s because we strive to ship out your order as quickly as possible so you can get your jewelry quickly!

    Once your order ships, we’re unable to support any order change requests including cancellations.

    Thank you very much for your understanding!

About Adah Jewelry

  • Vermeil is a thick layer (2.5 microns or more, to be exact) of precious metal such as gold, overlaid on sterling silver.

    This technique gives you all the benefits of a solid precious metal without the sticker shock.

    But please note, it does require intentional love and care to keep it shining and beautiful for the long-haul. So be sure to reference our Care Guide here for more information.

  • Great question! Take a look at our care guide here.

    There’s lots of good of information on how to clean, store and wear your Adah jewelry!

  • While we do offer unique, divinely-inspired jewelry to support your walk with the Lord (…it’s kind of our thing), we do not offer customized pieces at this time.

    If you want to get really personal and customize your Adah piece even further we encourage you to reach out to your local jeweler!

  • Yes! We believe God has big plans for Adah and it doesn’t stop with the Triune line!

    We’re actually designing a new collection as we speak!

    You can subscribe to our newsletter, the Adah Edit, to be the first to know about the next collection here!

  • We’re so glad you asked!

    Take a look at our Care Guide for specifics on how to store your piece to keep it shiny and beautiful.

About General Inquiries

  • At the end of the day, your Adah jewelry is just that— jewelry.

    BUT it is the only jewelry that we can confidently say was designed just for you and your faith walk to point you right back to Jesus throughout the day.

    Check out how to make the most of your Adah jewelry here.

  • We believe the Lord created the earth and everyone in it.

    He also has entrusted us to steward the earth and love people. (See Genesis 1:26 and John 13:34)

    So for us, sustainability is all about doing those two things the best we can— From the manufacturing of our products, to the packaging we use to the people that make Adah possible.



    Here’s a sustainability snapshot of what we’re up to:

    • We partner with our manufacturer, a Fair-Mined authorized supplier in both silver and gold that goes above and beyond to ensure their people are well taken care of, safe and healthy! (That means fair pay, ergonomic-conscious, health programs, educational opportunities, etc.)

    • We go to great lengths to ensure each person that supports Adah is treated with love, respect and fairness. The golden rule is our modus operandi.

    • Our packaging approach centers around recyclable and sustainable materials.


    And in all of this we strive to get better and better as we grow!

    If you would like more information or have specific questions around our Sustainability Policy, please reach out to us at guestservices@adahjewelry.com

  • No, we do not offer gift cards at this time.

  • We’re so glad you asked!

    Because how you wear this jewelry is just as important as the jewelry itself, to walk closer with Jesus throughout the day.

    Take a look here for our recommendations.

  • We accept all major credit cards, Apple Pay and PayPal!

About Shipping & Returns

  • Check out our Shipping Policy here for all the details.

  • If you don’t 100% love your Adah jewelry, no problem! Send it back to us and we’ll get you a full refund!

    Check out our Return Policy here.

  • Unfortunately, we do not offer exchanges at this time.

  • Yes!

    We want to keep you and your order as safe as possible.

    That’s why we ship in discreet packaging— which means your jewelry will arrive in a plain white box with no branding on the outside (and all the good stuff on the inside).

    All you’ll find on the box is the shipping label. That's it!